Some testimonials below are taken from the website Yelp. We have edited only to remove the name of another real estate company. One of the reviewers had less than favorable things to say about them. We do not try to promote ourselves at the expense of others. Rather, we prefer to tell you about us and let our competitors speak for themselves.

Rebecca Pelletier went above and beyond what we expected for our recent sale and purchase. It is very stressful to both sell and buy, difficult to time in tandem, and Rebecca was amazing throughout the experience. A true professional, she was on top of every detail, first for our sale and then our purchase. During a very stressful time my husband and I felt relieved and grateful to be working with Rebecca. 

Linda E/ February 2013 (Zillow)

My husband and I recently worked with Rebecca Pelletier. We sold our co-op, and were nervous about finding a new home in time for us and our child. Rebecca was not only incredibly diligent, understanding, on top of every detail, but she also was - is - incredibly personable, and it made a world of difference. She is a true professional, and she is TRULY interested in helping her clients find the right fit. I hope we won't be moving for a long time, but she will be first on our list when that time comes.

Isabella P/ February 2013 (Trulia)

Excellent experience with Cole which was unique in my experience in real estate. I cannot say enough positive things about him as a person and his professionalism as a real estate agent.”  -Bill McTighe, Seller

“I recently bought a coop apartment in the Inwood section of Manhattan. Cole Thompson of New Heights Realty was my agent for the purchase. Cole was absolutely in my corner through the whole process. He went through all the steps thoroughly, was patient and always available for questions. Cole was genuinely enthusiastic to do a great job and make the whole process successful at the start, the middle,...and certainly in the end,.....which it was. He was right by my side again at the closing, which went very smoothly.
I highly recommend Cole Thompson for any real estate need. You'll have a comfortable, successful outcome.”  -Deborah Hasselmark, Buyer

Rebecca Pelletier went above and beyond what we expected for our recent sale and purchase. It is very stressful to both sell and buy, difficult to time in tandem, and Rebecca was amazing throughout the experience. A true professional, she was on top of every detail, first for our sale and then our purchase. During a very stressful time my husband and I felt relieved and grateful to be working with Rebecca. 

Linda E/ February 2013 (Zillow)

I had the distinct pleasure of working with lovely Rebecca Pelletier. I couldn't express my appreciation for her hard work and support during the sale of my coop. If you want unmatched responsibility, integrity and service, then give her a call.

Francesca C/ January 2013 (Trulia)

Rebecca Pelletier was great, she helped us find our apartment and I would recommend her to friends and family without hesitation. She patiently showed us many many listings before we found the one that was right for us. She then helped us negotiate a great price and helped us deal with a difficult seller and bank to get us to the closing. She knows her stuff- even our attorney was impressed by how thorough she was. Buying an apartment isn't easy but she worked hard to make it as easy as possible and always returned calls or emails promptly throughout the time we worked together. Highly recommended! 

Gregory M/ December 06 2012 (Zillow)

As first-time homeowners in Manhattan, we could not have asked for a more professional, knowledgeable realtor. If we didn't already know that Rebecca Pelletier had many active clients, we would have guessed we were the only ones - she made us feel that important.  She quickly understood precisely the kind of property we were looking for and went out of her way to make sure we were satisfied.  With Rebecca's able guidance, intimate knowledge of the buildings in the area, and network of relationships, we found the perfect home for us, won a bidding war at a price we felt was more than fair, and navigated the NYC real estate process in an astonishing six weeks, from final bid to closing.  We recommend her without reservation.

Susan W-J/ November 30th 2012 (Zillow)

My husband and I were busy going to open houses and were lucky enough to meet Rebecca Pelletier from New Heights Realty at one of the very first ones. She was the only Realtor we met during that early experience who took the time to really find out what we were looking for and truly understand what fit our needs not only at that moment, but also down the road. It was a breath of fresh air!

She was exceptional at explaining the process of buying a Coop and  supported us in completing the daunting task of the board application. She was always easily available and was supported herself by her wonderful team of colleagues at New Heights.

The entire process of purchasing our Coop would not have happened without her amazing guidance and support. My husband and I strongly recommend working with Rebecca and her amazing team at New Heights Realty for all your buying and renting needs.

My partner and I began a search for a co-op in Inwood last summer. As first time home buyers, a 2 week trial with several realtors was all we could handle. We decided to change gears a bit and visit realty offices in our neighborhood (Inwood), we walked into New Heights, met Rebecca Pelletier and breathed a sigh of relief!Rebecca took the time to explain the process of purchasing a Co-op unit & to ask questions for a sense of what we were interested in. Unlike other realtors we encountered, her patience and willingness to find answers to all of our questions (trust me, we had tons) was a huge stress relief. She showed us units in our price range and never tempted us with places we couldn't afford. Rebecca emailed and called even while away from her office. She even contacted us while we were out of the NYC area to update us on our offers and explain what to expect next. Rebecca worked with us every step of the way and was completely invested in making our first home purchase go as smooth as possible. Rebecca is honest, friendly and caring while at the same time professional. What more can we ask for?!Although we mostly worked directly with Rebecca, we feel confident saying that everyone at New Heights seems very dedicated to their work, customers and community.We're so happy to have gone with New Heights and are loving our new home.Go with New Heights, you'll have a wonderful experience with realtors who go above and beyond their job description!

Five stars don't do New Heights justice! The team at New Heights is outstanding!

I was frantically looking for an apartment for a July move-in and was recommended by a co-worker to look in the Inwood area by going through New Heights Realty. I worked with John Shortall, and he immediately made me feel at ease about the whole moving process. Working with an extremely tight budget, I was hesitant that there would be anything available in my price range, but John found a handful of options that fit my price range and desired apt criteria. He really listened to what I was looking for, was reliable and refreshingly honest. It was the ideal broker/apt hunt situation and could not have gone more smoothly.

Lindsey K. / November 2010  5 out of 5 stars/ courtesy of www.Yelp.com

What can I say about New Heights Realty that hasn't already been said? I worked with John Shortall to find my new apartment this past summer, and I can't recommend him enough.
You can tell when someone is going the extra mile for you, and John consistently exceeded my expectations. He lives in Inwood; he knows the area very well and loves it, and it shows in the way he works. From our very first interactions, he was patient, friendly, quick to answer e-mails and return phone calls, and very thorough in his responses to my questions and thoughts. He never pressured me into anything, and he thoroughly addressed all of my concerns (even some that I worried would seem silly). When I chose an apartment, he ensured that the application and lease-signing process went smoothly. He even picked up my keys for me when some scheduling conflicts prevented me from doing so myself. And he followed up with me after I moved in.
I've worked with some bad and mediocre brokers before, so I know how an excellent broker can make an incredible difference.
I can't speak about the other agents at New Heights Realty, except for one with who was very helpful and friendly to me when John was out of the office (I believe that her name is Maria -- my apologies if you're reading this and that's not your name!). But I definitely believe the many positive reviews that have been posted about them over here.
Five stars for a first-class experience.

Graeme S.  / October 2010  5 out of 5 stars/ courtesy of www.Yelp.com

“I live in Inwood and Cole Thompson has been my real estate agent for the past 6 months or so.  A sale of my apartment is going to close in about a week.  It has been a pleasure working with Cole throughout this entire process:  knowledgeable, approachable, calm and very professional.  I would not hesitate at all to recommend him to anyone who is looking to buy in this area.”   Dave K., Seller

“Cole was very helpful and responsive as we went through the process of buying our home.” –Michael Lewis, Buyer

“Cole is responsive, professional and not pushy. The perfect guy to have on your side.” –Terry H., Buyer

Every agent we met from New Heights lives in the neighborhood- in some cases in the same buildings we were looking at.  These folks know EVERYONE and are true experts about the area.  The process of purchasing our apartment was long and painful, for reasons that had nothing to do with New Heights and they were able to keep us calm and as happy as possible throughout.  I would never work with a different agency for Inwood! (

My husband and I began the search for a co-op in Inwood last July.  We chose to work with New Heights Realty because they seemed to be neighborhood experts.  Our criteria was extremely specific, and Rob Kleinbart, the agent who worked with us, was infinitely patient.  Now because they were such neighborhood specialists, there is a good chance that they will be the listing agency for an apartment that you are interested in as well; and this was something that I was a bit concerned about.  It turned out that my concern was totally misplaced.  I don't think I've ever worked with a professional who was more ethical and supportive than Rob was.

Carolyn D. / September 2010  5 out of 5 stars/ courtesy of www.Yelp.com

I used to live in Inwood and it is indeed a great and affordable area, of course without the benefit of walking to lots of restaurants/bars. The parks there are ok in terms of size, but I remember being horrified by all the litter people drop on weekends during the summer. That is the park near the river across from Bronx and that park can also become crowded and dangerous in the summer afternoons, with people playing baseball in unprotected areas. The park terrace garden area is the nicest area in inwood (it is a five building complex, well-managed). Most of the listings in the area are with smaller firms. I recommend New Heights Realty with Lisa Castro. She is great! (From a StreetEasy reviewer)
 

Several years ago, Rob Kleinbardt helped us find our apartment here in Inwood. He was the first Realtor we contacted, and we hit pay dirt immediately. He listened to us carefully and quickly understood exactly what we were looking for. He found it for us right away: a beautiful, quiet, spacious apartment in a lovely complex, near a park where our child can play. We cannot recommend Rob too highly to any prospective home buyer - he knows Inwood inside and out, and really knows how to listen. And he makes a terrific neighbor.                                                         

J. K. & G. C.

“I’ve lived in midtown Manhattan most of my life, as what was important to me was a short commute to work and having a ‘life’ afterwards.
A couple of years ago I became interested in finally purchasing a place, but still staying in Manhattan.
Little did I know Inwood (in the UWS) existed.
I have dealt with a number of realtors in New York whom showed me dozens of apartments, however, receiving their very short responses and with obvious lack of patience.
You automatically derived from their demeanor that the interest was more to make the commission and not tailor to the needs of the client.
I decided to visit New Heights Realty and was approached by a very knowledgeable and friendly agent named-Cole Thompson.
Cole took the time to introduce me to the Inwood neighborhood and provided historical background of the area, showed me how close and convenient the commute is to work and the ‘life’ I didn’t want to lose, which existed within steps ( i.e) Parks, restaurants, gym, shopping, etc.,
Its like he had his own inventory :) , I think it is more that he ‘listened’ and then acted upon his client’s request.
Yes, I finally purchased in the area and am happy. Its all Cole said it would be.
FYI..I am already looking at another opportunity for purchase and know I will only deal with him, as I know he will deliver. Thanks Cole!” –Bea G., Buyer

“Cole was great. He was super-helpful, always available and flexible. I've worked with other rental agents before, but they really didn't do much. In our case, we had a somewhat complicated situation, and Cole was willing to discuss things with the landlord on our behalf--and we have the best apartment now, largely thanks to him.” –M.P. Dunleavey, Renter

"I thought the team at New Heights was great! They found an apartment that was perfect with good light, space, and reasonable rent. I thought the experience was so good that I went back again and they helped me buy the perfect co-op apartment!"
-Jeremy Ryan

It took one morning to find an apartment.
We met with Maria at 10 a.m. on a Friday. Anywhere we walked people knew her and said hi. Maria and other Realtors with New Heights live in Inwood. I think that's a really good sign. If your Realtor likes the neighborhood enough to live there, then it must be a good neighborhood.
We loved the fact that there's Inwood Hill Park, a farmers' market, and plenty of restaurants nearby.

Jenny L. / April 2010  5 out of 5 stars/ courtesy of www.Yelp.com

John  Shorthall met with me a week ago and showed me a number of lovely apartments in Inwood.  They were the best I had seen in Inwood with any broker and all in my price range.  I put a deposit on one.  Even though I changed my mind about moving and he could have kept my deposit, he refunded my deposit in full in less than a week.  If I ever decide to leave Queens, I would definitely work with John.  The best broker experience I have had in NY.

Nate S. April 2010  5 out of 5 stars/ courtesy of www.Yelp.com

John Shortall of New Heights Realty helped me immensely with my move to Inwood.  I was unsure about moving uptown from Lower Manhattan and so I asked John for a tour before deciding on Inwood.  He was really gracious about it, showing me a few apartments and pointing out the unique qualities of the neighborhood.  It was clear that he knows nearly all of the business owners, building owners, and the supers, and his advice was invaluable.  I moved into one of the great apartments he showed me and am very happy here.
Since the move, I have found myself in need of advice about finding services in the neighborhood.  Every time I have asked John for his opinion, he has helped me make a great connection, be it with a massage therapist, yoga class, or dog acupuncturist, and he spent a lot of time with me making sure I had the information I needed.  John is really nice, smart, and honest.  I have recommended him to friends and they say the same things.  John Shortall and New Heights Realty make my neighborhood even more livable and wonderful.

Chris P. Dec. 2009  5 out of 5 stars/ courtesy of www.Yelp.com

"I had such a great experience with New Heights Realty. When I rented my apartment I was forced to move up from down town. I was not happy with the idea of moving at all! Inwood has pretty parks etc. so I got used to it...but first I worked with another agency that never got back to me and they were rude when I told them my budget.

New Heights  Realty was a breath of fresh air! I sat down with a nice man- I can't remember his name but he has a cute dog...maybe it was John too? Anyway he listened as I told him what I was looking for and only showed me things I could afford. Why tempt me with stuff I can't afford? Other agencies did that...any way he showed me several places and made the process very easy. I don't particularly like their bathroom but when you gotta go!! Well- they were all very nice, very professional, very warm  and respectful...and I even got a "goodie bag" at the end!
UPDATE:
Come to find out that guy I worked with was John! John Shortall! (He sent me a postcard!) and he does sales & rentals in Inwood... "

-Mary L.  / Sept. 2009  5 out of 5 stars/ courtesy of www.Yelp.com

"After dealing with several different (horrible) realtors, we finally found these guys and couldn't be happier!
The fee was reasonable, the realtor knowledgeable and from the neighborhood (John Shortall - 5 stars on his own), and we were able to get into an apartment in the price range we were looking for in less than a month.
I can't say enough good things about my experience with this company.  Sometimes I just drop in to chat with John even though we've been in our place for a year."

-Jordan H. 5 out of 5 stars/ courtesy of www.Yelp.com

"Moved here from Austin Texas back in August, I was going through another realty company that was giving me the run around. We came up to Inwood Manhattan and met John Shortall the day before we had to leave, all hope was lost before him. We went to his office and told him what we wanted and where, he then said I think I have a few places for you two......WOW!!!! came out of both of months but time was really running short. We saw few places and decided which one and John said he would work on it for us while were back in Texas. A week later John gives us a call saying you are now residence of Manhattan, got us everything we ask for location and price. After getting here we thought maybe that would be the last time we had heard from him but boy we were wrong about that, he gave us a welcome package of cool things to get us started in the big city. I warned him that he just became our Google for the area, so now at least once a week I go by there and he always welcomes me in and gives me tons of info on where to find things, he even helped me find a job at a local Yoga place that had just open. I think I might name one of my kids after this guy. He went above and beyond what I had expected, a friend for life. Thanks John and New Heights."

-Elvis H. / October 2009  5 out of 5 stars/ courtesy of www.Yelp.com

“I worked with Cole for a rental in Inwood. From the beginning to the end it has been a great experience and I recommend Cole to friends, family and anybody who considers moving to Northern Manhattan.
I met Cole through a web site he maintains as the historian of North Manhattan. He also a good listener; during our first visit he showed me four apartments that almost matched my expectations perfectly. After adjusting my expectations and looking for the perfect apartment, Cole has taken me only to the right properties and this made my final decision an easy one.
It has been 6 months since I moved to Inwood and I am very glad that I worked with Cole and patiently waited for the place to become available in due time.
Two thumbs up.”  -T. Yaman, Renter

"SCENE: It's midsummer, and my west-of-Broadway (WOB) friends are t-minus a week or so until their lease is up, and they can't find a suitable new apartment. If that wasn't crunch-timey enough, WOB friends' PARENTS are driving in from St. Louis to help move in a matter of days. Needless to say, there were hair trigger tear ducts.
Worse, they were spending all their precious time lolly-gagging around with Juan from (another brokerage firm). Juan was a really great guy, and spent considerable time with the WOB friends showing them apartments, but he didn't know Inwood well, and it was looking like the WOB friends would have to settle for a place in Washington Heights. It just wasn't working. Plus he pronounced his name like he was hocking up a loogie. "HGHGHGHGHuan." This would not have been so annoying on its own, but he corrected you if you didn't say it like he did. I mean, HGHGHGHGHonestly.
And so, in a moment of desperation, WOB friends marched down to New Heights Realty, and I went along to help look at places. Maria was our gal. Oh, Maria. WOB friends were looking for a one bedroom. Maybe two. West of Broadway, north of Dy. Monthly budget = X. That was the entirety of their criteria. Maria instantly, boom boom boom, had three apartments to show that met it. One of the three exceeded it, and the WOB friends snapped it up. All in one day!
You might consider this a stroke of good luck. True to a point, in that every good apartment scored in New York is scored thanks to a healthy dose of right place, right time. But you did not tag along with Maria on that sunny June morning. The apartment tours would have taken far less time had Maria not stopped to talk to every other person we passed on the sidewalk. Girl straight up KNOWS HER HOOD. Knew all of the supers of the buildings that we checked out too, and with more than just a passing professional casualness. She talked to everyone with such authority and familiarity that, were she more threatening looking, you could have taken her for Dominican mafia.*
She also laughed at all my jokes. All of them. And she said something about how I should be on TV. This made me love her immediately and want to do anything to make her happy. And how often can you say that about your BROKER?
If you're moving to Inwood, you need someone who knows the nabe, and will make you completely forget how much you want to rip your hair out over the process. You pretty much need New Heights.
* I secretly hope there is a Dominican mafia, and that they meet at that random billiard hall on Post." 

-Andy H. Feb. 2009/ 5 out of 5 stars/ courtesy of www.Yelp.com