Some testimonials below are taken from the website Yelp. We have edited only to remove the name of another real estate company. One of the reviewers had less than favorable things to say about them. We do not try to promote ourselves at the expense of others. Rather, we prefer to tell you about us and let our competitors speak for themselves.
Having worked with one of the majors when we bought in Inwood, we nevertheless chose to work with Rob at New Heights Realty when we sold, in order to work with a neighborhood insider. We weren't disappointed. The apartment went quickly and for our asking price, and Rob and the staff at New Heights facilitated the entire process after I re-located to a another city. We were completely satisfied, and are happy to recommend Rob and New Heights Realty.(John Jacobs from Trulia 9/25/15)
Rob helped me sell my home. I wish I had more homes for him to sell! He
gave excellent advice and made the entire process simple. His first-rate
knowledge of the neighborhood means his pricing recommendations are
reasonable and he knows where to steer prospective buyers. He
under-promises and over-delivers - a pleasant change from typical NYC
realtors. (From Trulia September 2015)
Rebecca Pelletier is warm, knowledgeable, honest, and never put pressure on me while I was considering, then offering, and finally closing on my apartment. She is very much a "real person," a quality that often feels lacking in realtors. She answered my questions big and small and seemed genuinely, personally happy -- not just professionally satisfied -- by the process and the deal. I would trust her advice anywhere, but particularly in Northern Manhattan and in Inwood she's invaluable. She is a resident and she knows the characters, systems, and little details that make the neighborhood tick...these things smoothed the process for me any number of times during the lead-up to closing. I cannot recommend Rebecca highly enough. Casey G Nov. 28, 2014 (Trulia)
I have known Rob for years, he helped me buy an apartment and later sold
it for me. He has excellent knowledge of upper Manhattan and is always
very helpful. If you are looking to buy or sell I would not recommend
anyone else. (Greg Dolf Fed. 2015 from Trulia)
Rob Kleinbardt helped me buy a home 17 years ago. When we passed people on the street, they all waved, smiled and said hello to him. Now I know why. He is a joy to do business with: straight forward, honest and kind. He recently helped me sell that home and buy another. He is the person to see for real estate in Inwood and environs. (from Trulia August 2015)
Rebecca Pelletier helped me in the process of buying a co-op apartment and selling one as well. It took about 4 months for both tasks. Within that time, I felt I was in excellent hands. I was never out of the loop or confused on what the process was or what was going on with the purchasing and selling of these apartments.
Steven Jan. 28th, 2015 (Trulia)
Rebecca Pelletier worked tirelessly for us to find the apartment that both met our needs will fitting our budget - a difficult task. She did it, and helped us tremendously throughout the whole process. She has tremendous - perhaps unsurpassed - knowledge of the Inwood housing market. She's an excellent advocate for you when she needs to be and provides wise advice. She's also just a terrific, nice person. Aaron Aug.19,2014 (Trulia)
I met Rob in 2001 when looking for a home in Inwood and he ended up
helping me find and purchase my apartment there. I was so impressed with
him that he was the only agent I considered working with when selling
the property at the end of 2014. A pleasure to work with on every level
and I highly recommend him to anyone looking to purchase or sell in
Rebecca Pelletier was truly a pleasure to work with: patient, supportive,
no-pressure, professional, and always convivial. We never had any doubt
that she had our backs and she worked hard to help us find an Inwood
apartment in our price range, which we did. Thanks Rebecca! Adria Aug. 11, 2014 (Trulia)
I first met Rob in 2004 when I was looking to buy a house in Inwood. He
gave me excellent, honest advice and I could tell then that he was very
professional and a pleasure to work with. In 2012 I asked him to lease
and manage my rental property and the service he provided was excellent.
This year he sold that property for me and, as usual, I could not have
asked for a better experience. He is incredibly responsive, knows the
area like no one else and is a down-to-earth, honest man. I consider
myself lucky to have found him - I've worked in real estate and haven't
met many agents like him. (Trulia)
Rebecca Pelletier recently helped us purchase a new home. We were unfamiliar with
the area and her advice on pricing, transportation, shopping, even
pizza, was invaluable. She is warm and knowledgeable and has a great
rapport with sellers and brokers. If she hadn't helped us find our
'forever home,' I wouldn't hesitate to work with her again. Suzy Tue, Jun 24, 2014 (Trulia)
We were new to NYC and a little ignorant of the housing market. Rebecca Pelletier is definitely not what I had feared in a NYC realtor. She is thoughtful, honest and considerate. She also makes a good neighbor!
Keith Cauley Wed, Dec 11, 2013 (Trulia)
We worked with Rob, he is beyond knowledgeable and savvy. After looking at a number of apartments we decided to buy instead of rent based on the economy and it being a buyers market. Everything went seamlessly and we found a dream place. If you're looking to be in "The Heights" no one knows it better than Rob and his team of awesome realtors. Bill F. Yelp
When we met Rebecca Pelletier during an open house, we knew she was right for us (we
didn't have our own agent yet). We met her husband, John Shortall, at another open
house, and they're both very nice, friendly and thorough. Rebecca made
the process smooth for us thereby taking out some of the stress. She is
extremely responsive and reliable. I recommend without reservation. Remi Creusot
Tue, Nov 26, 2013 (Trulia)
As first time home buyers, we needed a lot of help and education about the process. Rebecca 's extensive knowledge of the area, together with her patience and professionalism made the experience much more pleasant! She helped us find the perfect home in our price range, guided us through the co-op board approval process, and answered our many questions with a smile. We have recommended her to friends who have been thrilled with her services. If you are looking for a home in the Inwood area, Rebecca Pelletier is the right agent for you!
Jen Sept. 2013 (Trulia)
Rob has helped me sell two coops in Inwood in the last 10 years. He has
handled sales across the entire neighborhood and it shows. His advice
was spot on for price setting. The experience was smooth and
comfortable. I would recommend him to sellers and buyers alike. S. Davis /Courtesy of Trulia (2/5/14)
Rebecca Pelletier became the best ally in helping me find and purchase a home. She really listened to me and took note of what I wanted, and always showed me places I might like and steered clear of those she knew I wouldn't. I know this because when I attended open houses on my own and told her what I didn't like, she agreed that she didn't think I would. When it came time to sign a contract and submit my board package, she was absolutely helpful, kept me on time with documents, and was honest 100% of the time whether the news was good or bad. She stayed positive the whole time which helped me stay positive as well and keep my stress level low! Buying a home is so involved and stressful, and Rebecca became my most supportive ally along the way. I highly recommend working with her and the entire New Heights team!
Diana M Franco Sept 2013 (Trulia)
The best there is! Rebecca Pelletier made the process of looking for and buying a co-op as easy as possible.JKissner Sept 2013(Trulia)
We are VERY thankful that Rebecca Pelletier was our broker. She walked us through every step of what could otherwise have been a very difficult process and got us the best possible outcome on the sale of our apartment. We cannot recommend Rebecca enough.
Nilda & Brian August 2013 (Trulia)
Rob helped us buy our first apartment in Inwood, and was patient,
courteous and always helpful. Years later, he helped us sell that
apartment and buy another apartment in Riverdale. Throughout the long
process of buying and selling, Rob was always helpful, friendly and kept
his sense of humor, despite the trials of buying and selling. We value
his friendship and always look forward to working with him. We would
highly recommend Rob to anyone looking to buy or sell an apartment! (Trulia)
I have known and dealt with Rob for over 25 years, first as a rental
agent and then as a selling agent. He has intimate knowledge of the
Inwood area and was most helpful and supportive during the recent
selling of our apartment. We worked very well together and I have and
will recommend him. Gary D. (1/16/14)
Rebecca Pelletier went above and beyond what we expected for our recent sale and purchase. It is very stressful to both sell and buy, difficult to time in tandem, and Rebecca was amazing throughout the experience. A true professional, she was on top of every detail, first for our sale and then our purchase. During a very stressful time my husband and I felt relieved and grateful to be working with Rebecca.
Linda E/ February 2013 (Zillow)
My husband and I recently worked with Rebecca Pelletier. We sold our co-op, and were nervous about finding a new home in time for us and our child. Rebecca was not only incredibly diligent, understanding, on top of every detail, but she also was - is - incredibly personable, and it made a world of difference. She is a true professional, and she is TRULY interested in helping her clients find the right fit. I hope we won't be moving for a long time, but she will be first on our list when that time comes.
Isabella P/ February 2013 (Trulia)
Excellent experience with Cole which was unique in my experience in real estate. I cannot say enough positive things about him as a person and his professionalism as a real estate agent.” -Bill McTighe, Seller
“I recently bought a coop apartment in the Inwood section of
Manhattan. Cole Thompson of New Heights Realty was my agent for the purchase.
Cole was absolutely in my corner through the whole process. He went through all
the steps thoroughly, was patient and always available for questions. Cole was
genuinely enthusiastic to do a great job and make the whole process successful
at the start, the middle,...and certainly in the end,.....which it was. He was
right by my side again at the closing, which went very smoothly.
Rebecca Pelletier went above and beyond what we expected for our recent sale and
purchase. It is very stressful to both sell and buy, difficult to time
in tandem, and Rebecca was amazing throughout the experience. A true
professional, she was on top of every detail, first for our sale and
then our purchase. During a very stressful time my husband and I felt
relieved and grateful to be working with Rebecca.
Linda E/ February 2013 (Zillow)
I had the distinct pleasure of working with lovely Rebecca Pelletier. I couldn't express my appreciation for her hard work and support during the sale of my coop. If you want unmatched responsibility, integrity and service, then give her a call.
Francesca C/ January 2013 (Trulia)
Rebecca Pelletier was great, she helped us find our apartment and I would recommend her to friends and family without hesitation. She patiently showed us many many listings before we found the one that was right for us. She then helped us negotiate a great price and helped us deal with a difficult seller and bank to get us to the closing. She knows her stuff- even our attorney was impressed by how thorough she was. Buying an apartment isn't easy but she worked hard to make it as easy as possible and always returned calls or emails promptly throughout the time we worked together. Highly recommended!
Gregory M/ December 06 2012 (Zillow)
As first-time homeowners in Manhattan, we could not have asked for a more professional, knowledgeable realtor. If we didn't already know that Rebecca Pelletier had many active clients, we would have guessed we were the only ones - she made us feel that important. She quickly understood precisely the kind of property we were looking for and went out of her way to make sure we were satisfied. With Rebecca's able guidance, intimate knowledge of the buildings in the area, and network of relationships, we found the perfect home for us, won a bidding war at a price we felt was more than fair, and navigated the NYC real estate process in an astonishing six weeks, from final bid to closing. We recommend her without reservation.
Susan W-J/ November 30th 2012 (Zillow)
Rob is the best agent my family has ever dealt with and has become a family friend years after we purchased the apartment. We moved to Inwood into a spacious apartment about a decade ago that we got for a very reasonable price at the time. We have never regretted our purchase over the past ten years - as Rob said, the area has great potential and he was right in every way! We were introduced to the the neighborhood and felt right at home. With a spacious and affordable apartments found Uptown it makes a good place to live and raise a family and a good investment. Home to Inwood Hil Park - arguably the least touched terrain since Manhattan's founding - is a beautiful scenic outdoor escape within one of the biggest city in the world! Major improvements have come to Inwood, a mass influx of new college grads and families that love the outdoors, the Saturday Farmer's Market, The Indian Road Cafe, Darling Cafe, Yummy Thai, and most recently a Starbucks on the corner of 200 St. Also it is easily accessible with the A at 207 and Broadway and 200 and Broadway or the 1 at 215 and 10th Ave.,207 and 10th, or, Dyckman St. Also it's very commuter friendly - easy access to the George Washington Bridge / I-95 (5 minutes from the Dyckman Exit #17 in moderate traffic), I-87 Major Deegan (10 minutes from 207 St. and Broadway either at the 225th St. Exit in Bronx or opposite Pathmark on 207 St. It's basically a central hub to White Plains/Westchester, Upstate, Queens/Brooklyn, Long Island, New Jersey, and East/West Manhattan - For Westside take the Henry Hudson Parkway and for the Eastside the FDR starts at 200 St. - Beware of the rush hour around the Bridge from 4-7. The neighborhood has attracted drivers which makes it hard to find parking after 7, but many buildings have a garage and all streets have a once - not twice - a week alternate side parking which makes for less hassle. There is a great value to Inwood, Manhattan is an island, where else is real estate going to go? Into the sea? No, to Inwood. I'm so grateful Rob spoke to us as friends and gave us the honest truth. It was not business transaction talk. It was friendly talk. He is here to help you make a very important decision and will be there for you every step of the way. E.R.
I have just relocated to a fantastic apartment in Inwood from upstate New York and cannot recommend New Heights Realty highly enough. I had the great good fortune to work with Rebecca Pelletier. Because I was commuting from upstate to look at apartments, I had limited time to shop around. Given Rebecca's thorough knowledge of the market, she was able to focus our search to those apartments which would best fit my needs. By the end of our first afternoon, I had identified the perfect apartment and, after a review the next day, made an offer. We were in contract in about a week.
husband and I were busy going to open houses and were lucky enough to
meet Rebecca Pelletier from New Heights Realty at one of the very first
ones. She was the only Realtor we met during that early experience who
took the time to really find out what we were looking for and truly
understand what fit our needs not only at that moment, but also down
the road. It was a breath of fresh air!
My partner and I began a search for a co-op in Inwood last summer. As first time home buyers, a 2 week trial with several realtors was all we could handle. We decided to change gears a bit and visit realty offices in our neighborhood (Inwood), we walked into New Heights, met Rebecca Pelletier and breathed a sigh of relief!Rebecca took the time to explain the process of purchasing a Co-op unit & to ask questions for a sense of what we were interested in. Unlike other realtors we encountered, her patience and willingness to find answers to all of our questions (trust me, we had tons) was a huge stress relief. She showed us units in our price range and never tempted us with places we couldn't afford. Rebecca emailed and called even while away from her office. She even contacted us while we were out of the NYC area to update us on our offers and explain what to expect next. Rebecca worked with us every step of the way and was completely invested in making our first home purchase go as smooth as possible. Rebecca is honest, friendly and caring while at the same time professional. What more can we ask for?!Although we mostly worked directly with Rebecca, we feel confident saying that everyone at New Heights seems very dedicated to their work, customers and community.We're so happy to have gone with New Heights and are loving our new home.Go with New Heights, you'll have a wonderful experience with realtors who go above and beyond their job description!
Five stars don't do New Heights justice! The team at New Heights is outstanding!
I worked with Rob Kleinbardt when I was renting, buying and selling. I
trusted Rob's years of experience as a broker and was never
disappointed. He knows Inwood and Upper Manhattan, and important trends
in the market whether you're looking to rent an apartment, buy or sell a
property. Working with Rob took a lot of stress out of all three
processes. He is someone I would definitely work with again, and loved
having as a neighbor! Thanks, Rob. Renee R. (Trulia) 3/11/13
I was frantically looking for an apartment for a July move-in and was recommended by a co-worker to look in the Inwood area by going through New Heights Realty. I worked with John Shortall, and he immediately made me feel at ease about the whole moving process. Working with an extremely tight budget, I was hesitant that there would be anything available in my price range, but John found a handful of options that fit my price range and desired apt criteria. He really listened to what I was looking for, was reliable and refreshingly honest. It was the ideal broker/apt hunt situation and could not have gone more smoothly.
What can I say about New Heights Realty that hasn't already been said?
I worked with John Shortall to find my new apartment this past summer,
and I can't recommend him enough.
“I live in Inwood and Cole Thompson has been my real estate agent for the past 6 months or so. A sale of my apartment is going to close in about a week. It has been a pleasure working with Cole throughout this entire process: knowledgeable, approachable, calm and very professional. I would not hesitate at all to recommend him to anyone who is looking to buy in this area.” Dave K., Seller
“Cole was very helpful and responsive as we went through the process of buying our home.” –Michael Lewis, Buyer
“Cole is responsive, professional and not pushy. The perfect guy to have on your side.” –Terry H., Buyer
My husband and I began the search for a co-op in Inwood last July. We chose to work with New Heights Realty because they seemed to be neighborhood experts. Our criteria was extremely specific, and Rob Kleinbart, the agent who worked with us, was infinitely patient. Now because they were such neighborhood specialists, there is a good chance that they will be the listing agency for an apartment that you are interested in as well; and this was something that I was a bit concerned about. It turned out that my concern was totally misplaced. I don't think I've ever worked with a professional who was more ethical and supportive than Rob was.
I used to live in Inwood and it is indeed a great and affordable area, of course without the benefit of walking to lots of restaurants/bars. The parks there are ok in terms of size, but I remember being horrified by all the litter people drop on weekends during the summer. That is the park near the river across from Bronx and that park can also become crowded and dangerous in the summer afternoons, with people playing baseball in unprotected areas. The park terrace garden area is the nicest area in inwood (it is a five building complex, well-managed). Most of the listings in the area are with smaller firms. I recommend New Heights Realty with Lisa Castro. She is great! (From a StreetEasy reviewer)
Several years ago, Rob Kleinbardt helped us find our apartment here in Inwood. He was the first Realtor we contacted, and we hit pay dirt immediately. He listened to us carefully and quickly understood exactly what we were looking for. He found it for us right away: a beautiful, quiet, spacious apartment in a lovely complex, near a park where our child can play. We cannot recommend Rob too highly to any prospective home buyer - he knows Inwood inside and out, and really knows how to listen. And he makes a terrific neighbor.
J. K. & G. C.
“I’ve lived in midtown Manhattan most of my life, as what
was important to me was a short commute to work and having a ‘life’ afterwards.
“Cole was great. He was super-helpful, always available and flexible. I've worked with other rental agents before, but they really didn't do much. In our case, we had a somewhat complicated situation, and Cole was willing to discuss things with the landlord on our behalf--and we have the best apartment now, largely thanks to him.” –M.P. Dunleavey, Renter
"I thought the team at New
Heights was great! They found an apartment that was perfect with good light,
space, and reasonable rent. I thought the experience was so good that I went
back again and they helped me buy the perfect co-op apartment!"
It took one morning to find an apartment.
John Shorthall met with me a week ago and showed me a number of lovely
apartments in Inwood. They were the best I had seen in Inwood with any
broker and all in my price range. I put a deposit on one. Even though
I changed my mind about moving and he could have kept my deposit, he
refunded my deposit in full in less than a week. If I ever decide to
leave Queens, I would definitely work with John. The best broker
experience I have had in NY.
John Shortall of New Heights Realty helped me immensely with my move to
Inwood. I was unsure about moving uptown from Lower Manhattan and so I
asked John for a tour before deciding on Inwood. He was really
gracious about it, showing me a few apartments and pointing out the
unique qualities of the neighborhood. It was clear that he knows
nearly all of the business owners, building owners, and the supers, and
his advice was invaluable. I moved into one of the great apartments he
showed me and am very happy here.
"I had such a great experience with New Heights Realty. When I rented my apartment I was forced to move up from down town. I was not happy with the idea of moving at all! Inwood has pretty parks etc. so I got used to it...but first I worked with another agency that never got back to me and they were rude when I told them my budget.
New Heights Realty was a breath
of fresh air! I sat down with a nice man- I can't remember his name but he has
a cute dog...maybe it was John too? Anyway he listened as I told him what I was
looking for and only showed me things I could afford. Why tempt me with stuff I
can't afford? Other agencies did that...any way he showed me several places and
made the process very easy. I don't particularly like their bathroom but when
you gotta go!! Well- they were all very nice, very professional, very warm and
respectful...and I even got a "goodie bag" at the end!
"After dealing with several different
(horrible) realtors, we finally found these guys and couldn't be happier!
"Moved here from Austin Texas back in August, I was going through another realty company that was giving me the run around. We came up to Inwood Manhattan and met John Shortall the day before we had to leave, all hope was lost before him. We went to his office and told him what we wanted and where, he then said I think I have a few places for you two......WOW!!!! came out of both of months but time was really running short. We saw few places and decided which one and John said he would work on it for us while were back in Texas. A week later John gives us a call saying you are now residence of Manhattan, got us everything we ask for location and price. After getting here we thought maybe that would be the last time we had heard from him but boy we were wrong about that, he gave us a welcome package of cool things to get us started in the big city. I warned him that he just became our Google for the area, so now at least once a week I go by there and he always welcomes me in and gives me tons of info on where to find things, he even helped me find a job at a local Yoga place that had just open. I think I might name one of my kids after this guy. He went above and beyond what I had expected, a friend for life. Thanks John and New Heights."
“I worked with Cole for a rental in Inwood. From the
beginning to the end it has been a great experience and I recommend Cole to
friends, family and anybody who considers moving to Northern Manhattan.
"SCENE: It's midsummer, and my
west-of-Broadway (WOB) friends are t-minus a week or so until their lease is
up, and they can't find a suitable new apartment. If that wasn't crunch-timey
enough, WOB friends' PARENTS are driving in from St. Louis to help move in a
matter of days. Needless to say, there were hair trigger tear ducts.